Thursday, December 23, 2010

Outsourcing your back office...(Part 2)

The Bad:

1. Work Done Offshore - Most outsourcing businesses use Offshore workers. That can mean:

  • The workers on your account are often going home when you are coming to work due to the time zone differences.
  • Problems with command of language and being able to understand them in phone conversations because of their accent and English language skills.
  • Privacy issues. Your financial information is half way around the world.
  • The thought you are sending jobs overseas rather than keep those jobs here in the US to support our economy and local businesses.

2. Other issues even if outsource firm uses employees who work here in the US:

  • Most business owners can’t get past the thought of not having that employee at their business location.
  • Many small business owners do not trust technology and the Internet.
  • Many people like paper and have trouble with converting from touching that paper and huge stacks of files to having secure access to all their records from anywhere.

The Ugly:

  1. If you are disorganized it won’t work.
  2. If you need everything right now it won’t work.
  3. It will force you to change the way you operate to move from last minute crisis management to long range planning and heading off problems before they occur.

The End Result:

It forces you to get out of doing administrative chores and frees your time so you can concentrate on your unique ability. Most people start a small business because they are good at what they do. However, running a business takes so much more than technical product knowledge. An outsource firm will help you bridge that gap and become the behind the scenes advisor to running your business. As your outsourcing solution we don’t have all the answers, but we know who to call to get the answers.

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